- Complaints
We’re Here
to Listen
We want every customer to have a good experience. If something has not gone as expected, please tell us. We will review the issue, explain what we find and work to put things right where we can.
How to complain
Email: complain@brislow.co.uk
Post: Brislow Ltd, Northdown House, 2 Stanley Road, Carshalton, Surrey, SM5 4LF
You can complain about any aspect of the service Brislow has provided, including communication, our role in a procurement process, administration, or how an issue has been handled.
What happens next
- We acknowledge your complaint.
- We review the information and, where necessary, speak with suppliers or other relevant parties.
- We provide a response and explain any action we intend to take.
- If the complaint remains unresolved, we explain the available escalation route where you are eligible to use it.
Response times
We aim to acknowledge complaints promptly and provide a substantive response as soon as reasonably practicable. Where a complaint involves a supplier or another third party, the investigation may take longer and we will keep you informed.
ADR
Brislow has applied for membership of the Dispute Resolution Ombudsman’s approved energy broker ADR scheme. The DRO membership number and final escalation wording will be added to this page once registration is confirmed.
