Terms &
Conditions

Last updated: October 2026

These Terms & Conditions govern the services provided by Brislow Ltd to business customers. Please read them carefully before asking Brislow to act for you or accepting a quotation or service.

1. About Brislow

Brislow Ltd (“Brislow”, “we”, “us” or “our”) is registered in England and Wales under company number 17462211. Our registered office is Northdown House, 2 Stanley Road, Carshalton, Surrey, SM5 4LF. Brislow acts as a business energy and utilities broker/intermediary. We do not ourselves supply electricity or gas.

2. Scope and eligibility

Our services are intended for non-domestic business customers. We may decide whether we are able to act for a customer and may require information or checks before providing a quotation or service.

3. Our services

Depending on the customer’s requirements, Brislow may provide services including:

reviewing existing business electricity, gas, water or related utility arrangements;

reviewing bills, contract dates and relevant commercial information;

obtaining quotations or options through our supplier and procurement network;

explaining key commercial differences between options;

supporting contract procurement, renewal, switching, new premises, change of occupancy or multi-site requirements;

helping with relevant paperwork and communications within the authority given to us;

providing ongoing account, renewal or customer support within the agreed service scope.

4. Our role as intermediary

Brislow is an intermediary and not the energy or utility supplier. Where you choose a supplier option, the supply contract is normally entered into directly between you and that supplier. The supplier is responsible for the supply of energy or other utility service and for its own contractual obligations.

Brislow does not control supplier prices, credit decisions, contract acceptance, transfer processes, meter operations or the supplier’s performance. We will use reasonable care and skill in providing our services, but we cannot guarantee that a supplier will accept a contract, complete a transfer by a particular date or provide uninterrupted service.

5. Supplier and market coverage

Quotations may be obtained through suppliers and procurement/aggregator relationships available to Brislow. This may not represent every supplier or every product in the market. Where relevant to your decision, we will explain the scope of suppliers or options considered for the enquiry.

6. Information you provide

You are responsible for providing information that is complete, accurate and current. This may include business details, supply numbers, meter information, consumption, contract dates, billing information, occupancy information and documents. You must tell us promptly if information changes or if you identify an error.

A quotation or contract based on incorrect information may be withdrawn, repriced, delayed or rejected by a supplier. Brislow is not responsible for losses or charges arising from materially inaccurate or incomplete information supplied by you.

7. Letters of Authority and permissions

We may ask you to sign a Letter of Authority or give another form of permission so that we can obtain information, communicate with suppliers or carry out agreed administrative steps. The authority does not permit Brislow to bind you to a supply contract unless the wording expressly and lawfully provides for that authority and you have agreed to it.

You should read any Letter of Authority carefully and understand what activities you are authorising before signing it.

8. Quotations

Quotations are based on information available at the time and may be subject to supplier availability, market movements, credit checks, contract validation and final supplier confirmation. Energy prices can change quickly. A quotation is not guaranteed until the relevant supplier confirms or locks the contract in accordance with its process.

We do not promise that a quotation is the cheapest available in the whole market or that it will produce a particular saving. You should consider the overall commercial terms, including unit rates, standing charges, contract length, payment terms, renewal provisions, termination provisions, fees and commission.

9. Accepting an option and supply contract

Before accepting an option, you should review the supplier’s principal terms and any information Brislow provides about the quotation, our remuneration and the scope of our service. Your acceptance may create a legally binding commitment with the supplier. Business energy contracts do not generally have a consumer cooling-off period, so you should make sure you understand the contract before agreeing.

The method of acceptance will depend on the supplier and procurement process and may include signed documentation, electronic acceptance or another method permitted by the supplier. Brislow will not treat silence as acceptance.

10. How Brislow is paid

Brislow may receive commission or other remuneration when a qualifying contract or service is arranged. Commission may be incorporated into the price or charges payable under the supplier contract, or Brislow may agree a separate fee with the customer. The commercial arrangement depends on the supplier, product and service.

Where remuneration is relevant to your decision, Brislow will explain the applicable arrangement clearly before you commit, including the amount or method of calculation where required or available. You may ask us how Brislow is paid in relation to a proposed contract. Our Transparency / How We Are Paid page provides further information.

No fixed commission cap or rate is stated in these website Terms because Brislow’s actual remuneration must match the specific supplier/aggregator arrangement and quotation presented to the customer.

11. Customer-paid fees

Brislow will not charge a separate customer fee unless that fee is disclosed and agreed before the relevant service is provided. Any separate fee, payment date and applicable VAT will be set out in writing.

12. Cancellation and early termination

A supplier may impose cancellation, termination or other charges under its own contract. Those charges are governed by the supplier’s terms. If Brislow intends to charge a separate cancellation or service-recovery fee, the amount or clear method of calculation and the circumstances in which it applies must be disclosed to and agreed by the customer before the relevant commitment is made.

This website version intentionally does not impose a generic cancellation formula. Brislow should only publish such a formula once it has been checked against its actual commercial model and supplier/aggregator arrangements.

13. Change of occupancy, sale or closure

Tell Brislow and the relevant supplier promptly if you sell, leave, close or otherwise cease occupying a premises covered by a contract we helped arrange. The supplier may require evidence of the change and may apply its own contractual rules. Brislow may reasonably request supporting documents where needed to assist with the process.

14. Customer responsibilities

You agree to:

provide accurate and timely information and documents;

review quotations and contractual documents before accepting them;

ensure the person instructing Brislow has authority to act for the business;

co-operate with reasonable supplier or Brislow information requests;

comply with the supplier contract once entered into, including payment obligations;

notify Brislow promptly of relevant changes that could affect a quotation, transfer or contract.

15. Customer service and complaints

For general enquiries contact e@brislow.co.uk. Complaints should be sent to complain@brislow.co.uk or by post to our registered office. We will investigate complaints fairly and explain the available escalation route where applicable.

Where Brislow serves micro or small business customers and a qualifying dispute settlement/ADR scheme is required, the current scheme and membership details should be published on Brislow’s Complaints page.

16. Data protection

Brislow processes personal information in accordance with applicable UK data protection law and our Privacy Policy. Information may be shared with suppliers, procurement partners and service providers where necessary to provide the requested service or comply with legal obligations.

17. Intellectual property

Unless otherwise stated, Brislow owns or is licensed to use the intellectual property in its website, branding, written materials and service materials. You may use materials supplied to you for your internal business purposes in connection with the service, but you may not reproduce or commercially exploit them without permission.

18. Confidentiality

Each party will take reasonable care of confidential business information received from the other and will use it only for purposes connected with the services, except where disclosure is authorised, required by law or reasonably required to advisers, suppliers or service providers subject to appropriate obligations.

19. Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Subject to the paragraph above, Brislow will not be responsible for losses caused by a supplier or other third party outside our reasonable control, market movements after a quotation, inaccurate information supplied by the customer, or the customer’s failure to review or comply with a supplier contract.

Subject to applicable law and any separate written agreement, Brislow will not be liable for indirect or consequential loss, loss of profit, loss of business, loss of anticipated savings or loss of goodwill arising from the services.

Any financial cap on Brislow’s liability should be confirmed in the final customer contractual version after review of Brislow’s insurance, commercial model and supplier/aggregator requirements. This website draft does not insert an arbitrary cap.

20. Suspension and termination of Brislow’s services

Either party may stop an ongoing Brislow service where permitted by the applicable agreement. Brislow may suspend or terminate its services where the customer materially breaches these Terms, fails to provide information reasonably required, acts unlawfully or fraudulently, or where continuing the service would expose Brislow to legal, regulatory or material commercial risk.

Ending Brislow’s service does not automatically cancel a supply contract already entered into directly with a supplier.

21. Events outside our control

Brislow will not be responsible for delay or failure caused by events reasonably outside our control, including failures of supplier systems, communications networks, market systems, industrial action, serious cyber incidents, natural disasters, government action or other comparable events.

22. Changes to these Terms

We may update these website Terms to reflect changes in law, regulation, services or business arrangements. Changes will not retrospectively alter a binding supplier contract or a separately agreed customer contract unless permitted by that contract and law.

23. General

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in effect. A failure to enforce a right does not waive that right. No third party has a right to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999 unless expressly stated otherwise.

24. Governing law and jurisdiction

These Terms and any non-contractual obligations arising from them are governed by the laws of England and Wales. Subject to any mandatory ADR or dispute-resolution rights that apply, the courts of England and Wales will have jurisdiction.